Frequently Asked Questions & Answers

1. How do I make a reservation?

Please click the Availability tab as your first step.

- Then click the Contact Us button to confirm availability and discuss details with a representative.

- Click on the Reservation button of the apartment you choose, print, and fill in the blanks.

- Forward the completed Reservation form to the contact info at the bottom of the form.

2. Do you accept less than one month stays?

Our minimum length of stay is one month.

3. Can I do a daily pro rate after the first month?

Yes. Our suites operate almost like a hotel after your first month. You can pro rate extra days, just as long as you give us a minimum of 2 week notice. You can pro rate the extra days at 1/30th of the monthly rate for every extra day.

4. Do you have a waiting list for specific arrival dates and apartments?

After speaking with us you can follow the directions for making a reservation (in paragraph #1 above). We hold your deposit check until we can confirm your choice and arrival date.

5. Do you accept pets?

Our suites are non-pet.

6. Do you accept smoking?

Our suites are non-smoking.

7. How do I pay? When do I pay? Who do I pay?

You can pay by check in US funds, a bank check, cash or wire. It is best to make checks payable to Short Term Suites. We also accept Visa, Mastercard and Discover credit cards. Your rent is due upon arrival. We can usually arrange to meet you upon arrival to get you settled and accept payment.

8. What does “completely furnished” include?

All of our suites include bed and bath linens, kitchen linens and supplies, dishes/glasses etc, toaster, coffee maker, microwave, all furniture, TV, vacuum, iron and board.

9. What is the role of the deposit? Is the deposit refundable?

The deposit serves as a confirmation of the apartment of your choice. A cleaning fee is deducted from your deposit; the amount depends on how long it takes the cleaning crew. The remaining deposit will be mailed to you within 14 days of departure.

10. When I depart, what am I expected to do?

Please keep us informed of the date and time of your departure. The cleaning crew typically washes all linens and does light housekeeping. If you have moved furniture and supplies within the apartment, please put things back to the original configuration.

11. Can I leave earlier than expected?

Yes. If you will give us a minimum of 2 weeks notice, we will work with you for return of unused rent.

12. Can I extend my stay?

Yes. Please let us know a minimum of 2 weeks if you wish to extend your stay.

13. Cancellation policy?

If we provide you a suite as agreed, and have accepted your deposit for a suite, and you cancel less than 2 weeks of arrival, we reserve the right to retain your entire deposit unless we are able to find a replacement for the stay. In that event, we will refund to you what portion remains of your deposit on a prorated daily basis. We understand emergencies do happen so we make a case-by- case determination and try to treat you as fairly as possible.

14. Is there parking? Is it included in the rent?

Most apartments have either a reserved space or open parking in our private lot. Some buildings have covered parking or garages. Parking is included in the monthly rate if available. Some units offer street parking only.

15. How about laundry facilities?

All units have either in-suite washer/dryer or access to coin-op laundry in the building.

16. Is there telephone service?

With the popularity of cell phones, few units have traditional landline telephones. If a unit does have a landline it is for local calls only; long distance is by prepaid calling card.. We have a few Trac Fones you might ask to borrow; inexpensive additional minutes can be purchased at a number of drug stores and convenience stores.

17. Is there cable TV service?

Every unit has standard cable service with 50 plus channels available.

18. Is there high speed internet service?

All suites have either wireless or hard wired internet, very reliable.

19. Is heat and electric included?

Yes. In the winter months we ask that you try to conserve energy usage by turning down the heat and turning off lights when you are not in the apartment.

20. How walkable is the neighborhood?

Each building location has a link to www.walkscore.com, where you will find a wealth of information.

21. How do I get around by public bus system?

Each building location has a link to Google Trip Planner, giving you 4 different routes to get from the building to the destination you enter...how to drive, how to take the bus, how to walk and how to bicycle.

22. Checking in and checking out?

Please email Lorna at Service@ShortTermSuites.com.

23. How can I learn more about Seattle events and services?

Go to www.seattle.gov for a wealth of information.

Short Term Suites, Seattle Washington.